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Truro man "astonished" after HSBC bank closed his accounts without explanation

By WBMiles  |  Posted: December 06, 2013


David Roberts was "astonished" after HSBC closed his accounts without reason.

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A Truro man is “bewildered and angry” after his bank inexplicably closed his accounts.

Development worker David Roberts was left “astonished” after HSBC told him it intended to close all of his accounts without any reason given.

Mr Roberts, 54, has been with the bank for 35 years, having set up his first account with HSBC’s predecessor, the Midland bank.

He said: “I’m bewildered and angry. It’s quite astonishing and deeply stressful.

“The letter states that they intend to close all of the accounts I hold with them. They give not the slightest explanation for why they consider this action to be necessary.

“Neither do they give me the option of keeping the accounts open, or even politely inviting me to appeal the decision. Yet my accounts are in a healthy state.”

Mr Roberts said staff at the Truro branch had always been helpful.

He said: “My gripe is with the head office of HSBC who think they can just show me the door after 35 years of being a customer.”

Mr Roberts said he had learned that any bank could close an account with no explanation given, leaving the customer in a difficult situation.

He said: “One of the difficulties for me is if I don’t know why they are closing my account then how do I choose a new bank.”

Mr Roberts carries out language development work in Africa which meant his account would be untouched for long periods and then be in use every day.

He said he had “absolutely no idea” if that had prompted the bank’s action.

“I want to prove my innnocence. I feel branded as a criminal,” he said.

“I consider this to be a completely unacceptable way of treating a loyal customer.”

A spokesman for HSBC said the bank could not discuss individual accounts.

The spokesman said: “I'm afraid account closures can be a difficult decision for the bank to take and for a customer to accept.

“As a bank committed to controlling and managing risk to the highest international standard in every country we operate in, we may have to take the difficult decision to close a customer's account where we do not feel that risk can be managed to those standards.”

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  • toffer99  |  December 06 2013, 1:30PM

    Don't be surprised, Mr Roberts. HSBC, the world's largest bank, has to make up the 1.2 BILLION pounds it was fined for money laundering. They're starting with your account. Look at their Wikipedia entry. There's a special section just on money laundering. There's more in the pipeline, keep your eye on the financial pages. Their spokesman quoted above talking about "standards" gets my award for hypocrite of the week. First Direct is good on customer service, or maybe you could go for a mutual -no shareholders, just customers. At least you won't have a bunch of sharp-suited wide boys gambling with your money, then asking for a bailout from us taxpayers when they inevitably get it wrong in a big way.

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