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Staff at RCHT "totally demoralised" but fighting to maintain standards

By WBMiles  |  Posted: March 05, 2014

Staff at RCHT are "totally demoralised" but fighting to maintain standards of care.

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Staff at the Royal Cornwall Hospital Trust (RCHT) are “totally demoralised” but doing their best to maintain high care standards, it is claimed.

A union representative made the analysis following the most recent staff survey which showed RCHT workers in the lowest 20 per cent nationally for staff engagement.

The staff survey showed a repeat of the disappointing results of last year.

In key areas such as the ability to contribute towards improvements, recommendation of the trust as a place to work, and general motivation at work, RCHT staff results were in the lowest 20 per cent nationwide.

RCHT said it was pleased with improvements in some areas but recognised there was still a lot of work to do.

Chris Dayus, regional organiser for the Unison union, said: “It comes as no great surprise to me. Staff are totally demoralised.

“They don’t have sufficient time to devote to the quality of care they want to give.”

Mrs Dayus said staff were still doing their best to deliver a quality service despite low morale.

She said: “The patient experience is perhaps not as negative as the staff experience nd that is an absolute credit to the staff.

“They are going the extra mile to make sure they are able to give the quality of care they would wish to deliver.”

Unison said staff morale has been further hit by plans currently being explored to privatise hotel services at RCHT.

RCHT said scores had improved in some areas such as staff receiving job relevant training and in staff feeling that the trust valued their work.

Nick Macklin, director of human resources and organisational development, said: “We are pleased that this year there has been a positive shift in responses to 19 of the 29 indicators and that for the second year in a row our scores have improved.

“However, we recognise that there is still much to do and that these scores do not match our ambition as an organisation or as an employer. Over the coming weeks we will work with our staff to look at the results more closely and focus on the issues that are most important to them.”

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