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St Agnes woman forced to pay hefty charge to retrieve Christmas parcel

By WBBev  |  Posted: December 18, 2012

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IT was a Christmas delivery that did little to spread seasonal goodwill but left its recipient fuming and facing a hefty bill.

Janet Turner from St Agnes was forced to pay more than £20 so that she could retrieve her sister's parcel sent from Australia.

Karin Turner sent the gift and rounded up the value of the contents to $100. Unbeknown to the family this meant the parcel would incur a VAT charge of £12.98 and an £8 handling fee payable to Royal Mail before the package could be delivered in the UK.

Mrs Turner in Australia said she had no idea her sister would be left facing such charges and was "outraged" by the additional costs, adding: "Where's the Christmas spirit gone. I'll get Santa to toss it off his sleigh next year."

Janet Turner said the parcel finally arrived six days after paying the charge.

Royal Mail said it was a levy imposed by HMRC on overseas parcels valued above £40.  Appeals can be made at its Parcelforce website or phoning customer services on 0844 800 4466

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