The good thing about being a small local law firm is that clients can pop in when they want and they get to see their solicitor.
we are able to give personal service and are available when clients
need us whether that means an out of hours appointment, a home visit,
or at the weekend.
There are no hidden costs because we don't have referral fees to pay
and we have no "no win no fee" or "no sale no fee" fees to recover.
We invite clients to come and discuss matters with us first of all to
establish what options are available to them, and if it's something
they can do for themselves, we will point them in the right direction.
We do all these things because that's what small High Street firms do.
The thing about the bigger firms who advertise quality and make
promises of no hidden costs, same day response, direct lawyer contact
and first consultation free – they talk about it as if this is a new
approach, like it's their idea and that's what makes them different.
I can't help wondering where have they been all these years and what have they been offering in the past.