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Mawnan Smith man outraged with BT over lost connection

By West Briton  |  Posted: January 15, 2014

By Chris Matthews

Comments (6)

A BT customer is furious after being left without phone and internet for up to 13 days.

Graham Marsden, who recently retired to Mawnan Smith, lost connection on January 7 and has been told by telecommunications giant that he may have to wait until January 20 for the problem to be rectified.

Mr Marsden said: "I'm appalled by the service meted out by BT. The loss of phone and broadband service is bad enough, let alone the 13-day delay in getting it fixed.

"The loss of phone and broadband service, especially in Mawnan Smith, where the mobile service is non-existent in most areas, means I'm paying £62 a month for nothing right now."

BT blamed the weather for the fault with Mr Marsden's line.

A spokesman said: "The recent exceptionally bad weather has meant we have higher fault levels than usual due to flooding, lightning damage and trees down on lines. Many faults have now been repaired, but inevitably some faults take longer to fix than others due to the complexity of the work. We are doing all we can to restore service for customers as quickly as possible."

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6 comments

  • jasonbc  |  January 16 2014, 3:30PM

    If penwithplot ( lost the plot more like it) knew what he/she was talking about he/she would realise that i have not valided his/ her argument but i have done the exact opposite and stood up for BT. The example i gave was when friends changed their BT package it caused problems at the exchange. If Penwithplot knew what he/she was talking about he/she would know that BT don't own or run the exchanges any more they are all 3rd party. So if BT notify an exchange of a fault it will depend how the exchange operators act on that will depend on how long the repair takes, again not a BT fault.

    |   7
  • PenwithPilot  |  January 16 2014, 2:16PM

    Thanks to jasonbc for underlining my point by quoting other examples where BT are not fit for purpose. I'm surprised he doesn't think the nation's major telecoms provider not being up to the job should not be in papers. Still, it helped him have a dig at new residents....

    |   -7
  • jasonbc  |  January 15 2014, 6:16PM

    THIS IS NOT AN ISSUE WORTHY OF PUTTING IN A PAPER, the whingings and whinings of one individual over such a minor issue. Bear in mind we have just had the worst weather for 10 years with the storms and BT have to work by priority not by how much people can whinge and whine. I know people that have lost connection with BT for 3mths just by exchange problems with Infinity and thats with out the storms and bad weather. Maybe if Mr Marsden was that bothered he could have gone and visited firends or family. If he doesn't drive public transport was still on it may have been a bit more restricted than normal though.

    |   7
  • PenwithPilot  |  January 15 2014, 5:58PM

    The fatuous comments by jasonbc, coupled with the usual nasty references to the non Cornish, highlight why Cornwall is destined to keep losing out in the economic race. BTs reaction to the forecast bad weather has been appalling - Openreach have worked hard to restore the infrastructure, but BT Retails customer service has consisted of its usual lies, unanswered calls, unanswered emails, and unusable services. Only a gold plated moron would think answering customers reporting no Internet log the fault on a website!

    |   -1
  • jasonbc  |  January 15 2014, 4:13PM

    May i suggest Mr. Marsden moves back where he comes from if he's not happy, we have enough moaning retiring emmits down here as it is. He also needs to stop telling blatant lies, i'm with 02 and have no issues with Signal down and around Carlidnack road or anywhere else in Mawnan. Although it can be an inconvience a fortnight with out broad bant is not the end of the world. If he is stuck for communicating with people can i suggest a carrier pigeon??

    |   1
  • Anne6449  |  January 15 2014, 1:37PM

    You're retired, Mr. Marsden, relax, read a book. Be resourceful like the locals, find an internet café. You really can't blame BT for storm damage, though some people would like to blame them for all the ills of mankind. Engineers often work through the night in appalling conditions to restore service wherever possible. My husband was on 24 hour call-out for 40 years and I lost count of the Christmas dinners and other meals, the family occasions he missed and to my knowledge in all that time, no-one but me ever said "Thank you" to him for that. Mostly they neither knew nor cared. If I could be bothered, that fact could make me 'FURIOUS!' but I'm Cornish and we are maybe more tolerant of the fickleness of human nature. Happy retirement, Mr.Furious,Appalled & Outraged of Mawnan Smith.

    |   15

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