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Care home shows off improvements

By West Briton  |  Posted: June 21, 2012

  • Manager Tracey Sparks with Rosemary and Phil Ward at the care home open day.

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A FALMOUTH care home which had admissions suspended a year ago over concerns for residents has made great strides to improve.

On Friday an open day was held to show off the changes which have taken place at King Charles Court.

Tracey Sparks was brought in as a new manager after the Care Quality Commission (CQC) threatened the home with enforcement action.

It identified four areas of concern relating to care of residents, welfare, nutrition and low staffing levels.

Mrs Sparks told the West Briton that the improvements have been vast.

"I had to look at how we could move forward and slowly but surely we did that," she said. "It was case of all rolling up our sleeves.

"There have been some staff changes and that has been part of changing the culture and they all seem happier.

"There were gaps and I just tightened the loose ends.

"I have got a lot of family feedback and thank you cards."

Staff now eat with the clients if they wish, to encourage a more social atmosphere, and the home has undergone a facelift, with brighter paint and residents' photographs and art on the walls.

Barry Libby, director of owner Comfort Care Group Ltd, said: "The change has been phenomenal.

"The changes in the company structure have been hard, but the biggest improvement was bringing Tracey in and her leadership has brought on the staff."

Rose Ward has lived at the home for 18 months and said staff "have a lovely attitude" and she was happier.

Her husband Bill said: "We were ignorant when Rose first came here and didn't know what was right and what was wrong but it never appeared to be as bad as the (CQC) report said.

"But since the changes we can see there has been a great improvement and feel more confident."

Since the report in May last year, the CQC inspectors have returned twice.

Suspension of NHS admission was lifted several months ago.

Inspector Melanie Hutton said: "They were open, working closely with us to review a number of issues.

"This resulted in improvements to delivery of care and ensured the home was compliant in the essential standards."

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