Andrew Wallis, Independent, Porthleven and Helston west and portfolio holder for children and young people:
"THE newly-created local authority was not universally popular and some felt the demise of the district councils was a backward step.
"However new challenges needed to be addressed.
"Back in 2010, Twitter was almost unheard of in local government and the council, until five Cornwall councillors started to use the social media in council meetings.
"It was met with some hostility, but much of this was a misunderstanding of how social media could be used as an engagement tool.
"Cornwall Council now has more than 13,000 followers. "Twitter is used to answer questions and supply information.
"Facebook is used in this way too.
"The council webcasts meetings and tens of thousands have watched, live or archived.
"The council has continued to set the agenda on social media, with unrestricted filming at all open Cornwall Council meetings.
"By embracing other forms of communication, the council has and wants to continue to engage with as wide an audience as it can. By encouraging people to learn more about the services the council offers, they will de-myth many of the rumours, and most importantly, be able to listen to the public. Though to be fair, the council cannot always accommodate everyone's wishes."