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BT to restore phone lines in St Tudy after two weeks

By CG_Oscar  |  Posted: February 06, 2014

BT

BT has apologised for the situation

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Residents of St Tudy in North Cornwall who have been without phone and internet connections for almost two weeks should get the service restored shortly, says BT.

Almost 100 properties in the village have been affected, prompting local MP Dan Rogerson to demand action from telecom bosses.

One resident told Mr Rogerson that the situation was “totally unacceptable and is now beyond ridiculous.’’

The North Cornwall Liberal Democrat said: “Many people in and around St Tudy have been without telephone and internet services since January 22. Understandably they are exasperated at the continuing delays to repair works and the lack of communication from BT.

“I appreciate that the stormy weather is causing problems for all utility companies, but it is important that St Tudy isn't forgotten about. I share the concerns of many villagers who are worried about being cut off for so long, especially when there is poor mobile phone signal in the area.

BT spokesperson Jason Mann apologised to residents in the village, and said the repair work had been particularly complex.

“ We replaced more than 230 metres of underground cable last week, but a significant number of faults remained and so we are today replacing a further 85 metres of underground cable.

“With the bad weather the working conditions are difficult, but if all goes well we hope to complete the work by end of today.’’

He added that currently there 92 faults outstanding in St Tudy.

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